Refund & Returns Policy

We take pride in the quality of our products. Please read our returns policy carefully before making a purchase.

Faulty or Damaged Goods

We only accept returns for items that are faulty or defective.

If you receive an item that is faulty:

You must contact us within 5 days of receiving your order.
Please provide your order number, a description of the fault, and clear photos where possible.
Once the fault is confirmed, we will arrange a replacement or refund, in line with your statutory rights.

Items returned without prior approval may not be accepted.

Customised / Personalised Orders

Customised or personalised items are non-refundable and non-returnable.

This includes any product made to order, personalised, or customised in any way. Please ensure all custom details are correct before placing your order.

Non-Faulty Items

We do not accept returns or offer refunds for:

Change of mind
Incorrect size, colour, or style selection
Normal wear and tear
Damage caused by misuse or improper care

Return Conditions

Items must be returned in their original condition and packaging where possible.
We reserve the right to refuse a return if the item shows signs of use, damage not related to a fault, or alteration.

Contact Us

If you believe your item is faulty, please contact us at contactempressbranding@gmail.com and we’ll be happy to help.