Terms & Conditions

​These Terms and Conditions govern your use of our website and the purchase of products from Empress Branding Co. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.

1. General

Empress Branding Co (“we”, “us”, “our”) operates this website. We reserve the right to update or change these Terms and Conditions at any time without notice. Your continued use of the website constitutes acceptance of any changes.

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2. Eligibility

By using this website, you confirm that you are at least 18 years of age or accessing the site under the supervision of a parent or legal guardian.

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3. Products & Orders

• All products are subject to availability.

• We reserve the right to limit quantities or discontinue products at any time.

• Product descriptions and images are provided as accurately as possible; however, colours may vary depending on screen settings.​

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4. Customised Orders

Customised or personalised products are made to order.
All customised orders are final and non-refundable, except where required under Australian Consumer Law.

Please ensure all custom details are correct before submitting your order, as we are not responsible for errors provided by the customer.

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5. Pricing & Payment

• All prices are listed in Australian Dollars (AUD) unless otherwise stated.

• Prices may change without notice.

• Payment must be received in full before an order is processed.

• We use secure third-party payment providers and do not store your payment details.

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6. Shipping

Shipping times and costs are outlined in our Shipping Policy. Estimated delivery times are provided as a guide only and are not guaranteed.

Empress Branding Co is not responsible for delays caused by courier services, customs, or events beyond our control.

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7. Returns & Refunds

Our Returns Policy forms part of these Terms and Conditions.

• We only accept returns for faulty goods.

• We do not offer refunds or exchanges for change of mind.

• Customised orders are non-refundable unless faulty, in accordance with Australian Consumer Law.

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8. Australian Consumer Law

Nothing in these Terms and Conditions excludes, restricts, or modifies any rights you have under the Australian Consumer Law (ACL).

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

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9. Intellectual Property

All content on this website, including text, images, logos, designs, and graphics, is the property of Empress Branding Co and may not be copied, reproduced, or used without our written permission.

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10. Limitation of Liability

To the maximum extent permitted by law, Empress Branding Co is not liable for any indirect, incidental, or consequential loss arising from the use of our website or products.

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11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of any third-party sites.

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12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and use your personal information.

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13. Governing Law

These Terms and Conditions are governed by the laws of Australia, and any disputes will be subject to the exclusive jurisdiction of the Australian courts.

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14. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Empress Branding Co - contactempressbranding@gmail.com